Your Privacy is Our Priority

1. Introduction

dafakaya ("we", "our platform") is an online gaming platform operating under international licensing, providing slots, live casino and sports betting services to adult players in Malaysia. This Privacy Policy is a legal document that explains how we handle your personal information as a registered user or visitor to our website.

We take our data protection obligations seriously. Every process of collecting, storing, processing and disclosing data is carried out in accordance with internationally recognised data protection principles. This policy applies to all users who access the dafakaya platform through our website, mobile app or any of our official channels.

This platform is for individuals aged 21 and above only. If you do not meet this age requirement, please leave this website immediately.

2. Information We Collect

In the course of account registration, financial transactions and daily use of the platform, dafakaya may collect the following information:

Personal Identification Information

• Full name as per identity card (MyKad) or passport
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes (21+)
• Full address including postcode and state
• Nationality and country of residence

Contact Information

• Active email address
• Malaysian mobile phone number
• Your chosen username

Financial Information

• Payment method details such as Touch 'n Go eWallet, DuitNow, FPX account and crypto wallet information (USDT, BTC, ETH)
• Deposit and withdrawal records
• Transaction history within the platform

Technical Information

• IP address and approximate geographic location
• Web browser type and device operating system
• Cookie data and session tokens
• Access logs and gaming activity records

3. How We Use Your Data

Data collected is used solely for legitimate service purposes, including:

• Identity verification: ensuring every account holder is a verified individual aged 21 and above in accordance with licensing requirements.
• Transaction processing: confirming deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency with a minimum deposit of RM30 and minimum withdrawal of RM50.
• Fraud prevention: detecting and blocking suspicious activity, money laundering and account misuse.
• KYC/AML compliance: meeting Know Your Customer and Anti-Money Laundering requirements mandated by licensing authorities.
• Service improvement: analysing usage patterns to improve user experience, platform performance and the range of games offered.
• Service communications: sending important notifications related to accounts, transactions, bonuses and policy updates via email or SMS.
• Customer support: enabling our 24/7 support team to provide relevant and accurate assistance via live chat and email.

4. Sharing and Disclosure of Information

As a core principle, dafakaya does not disclose users' personal information to external parties without valid reason. However, limited disclosure may occur in the following circumstances:

• Payment service providers: transaction information is shared with payment processors such as FPX providers, DuitNow gateways and crypto partners to complete deposit and withdrawal processes.
• Legal requirements: where required by a court, law enforcement agency or licensing authority through a valid official order.
• Protection of related parties' interests: in cases of fraud, illegal activity or serious security threats to the platform or its users.
• Technical partners: infrastructure and security service providers who are bound by confidentiality agreements and are not permitted to use the data for their own purposes.

All third parties involved in dafakaya data processing are contractually bound to comply with data protection standards equal to or higher than our own.

5. Cookies and Tracking Technologies

The dafakaya website uses cookies and similar tracking technologies to improve platform functionality and user experience. The types of cookies used are:

• Session cookies: active only during your browsing session and deleted automatically when you close your browser.
• Persistent cookies: stored on your device for a set period to remember your language preferences, account settings and login status.
• Analytic cookies: used to measure website performance, frequently visited pages and session duration without identifying specific individuals.
• Security cookies: help detect unauthorised access attempts and protect the integrity of your account.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the dafakaya platform.

6. Data Security

dafakaya implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and our servers
• Two-factor authentication (2FA) available for all registered accounts
• Continuous 24/7 security monitoring by our cybersecurity team
• Password storage using one-way hashing algorithms that cannot be reversed
• Database separation between production and development environments
• Regular security audits by independent third parties

Although we apply the latest security standards, no system can be guaranteed entirely risk-free. You are also responsible for keeping your dafakaya account password confidential and not sharing your login details with anyone.

7. Your Rights as a User

As a registered dafakaya user, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold in relation to your account.
• Right of correction: you have the right to update or correct any personal information that is inaccurate or outdated.
• Right of deletion: under certain circumstances, you may request that your personal data be deleted after your account is closed, subject to legal data retention obligations.
• Right to restrict processing: you may request that we temporarily stop processing your data in disputed situations.
• Right to object: you have the right to object to the processing of your data for certain purposes such as direct marketing.
• Right to data portability: you may request your data in a machine-readable format for transfer to another service provider, where applicable.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable time.

8. Data Retention

dafakaya retains users' personal data for as long as the account is active or as long as it is needed for service purposes. After an account is officially closed:

• Financial transaction data and gaming records are retained for a minimum of 7 years to comply with anti-money laundering requirements and licensing regulations.
• Communication log records such as support tickets are retained for 3 years after the date of the last interaction.
• Analytic cookie data is deleted within 13 months of the collection date.
• Data that is no longer required for any legal or service purpose will be securely deleted or anonymised.

9. Changes to This Privacy Policy

dafakaya reserves the right to update or modify this Privacy Policy from time to time to reflect changes in services, legal requirements or industry practices. When significant changes are made:

• The "Updated" date at the top of this page will be changed automatically.
• Email notifications will be sent to all active registered users at least 14 days before the changes take effect.
• A clear notice will be displayed on the platform's main page during that period.

Continued use of the dafakaya platform after the changes take effect will be considered acceptance of the updated terms. If you do not agree with the changes, you may close your account before the effective date.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: available 24 hours a day, 7 days a week directly through the dafakaya platform in Malay and English.
• Support Email: [email protected] — we aim to reply to every inquiry within a reasonable time.

We encourage you to contact us directly before making any formal complaint to the authorities, so that we can resolve the issue quickly and efficiently.